@sun2003 how strange. I can't get the game to freeze. When actioning the picture above the door, you get the message 'To George, all my love Esme XXX'. When holding the charity tin, you make comments about emptying it and wondering where they live. Then it goes back to the original message.
The 'wondering where they live' message sets up the 'electoral register' so that Grand Dizzy looks up their name and says where they live. He only stops saying that message when the charity tin has been handed back to Esme.
Genie spoiler:
There's a different colour to the 'mortar' on the right hand side of the fireplace and pressing that opens up the fireplace leading to a passage where you find the orange totem and a piece of coal. If you jump right at the top of the passage you enter a secret passage. Keep going right and you end up in a room with a manuscript about fairies surnames. If you have the magic glasses you see the lamp on the floor and rubbing it with the feather duster from Grand Dizzy's bathroom cupbard the genie will appear. Get him what he wants and pay him loadsa dosh for him to activate the magic stars... which will then appear in every room where there is a hidden object or a secret passage.